Noodle Performance Arts Privacy Notice

 

At Noodle Performance Arts, we take the privacy of our customers very seriously. At the same time, we would like to communicate our policies in the easiest and most transparent way. We have therefore, set out our Privacy Notice in two ways. The first way is as a set of FAQs, which will hopefully be easier to digest, then also in a legalistic (yes, we think this is a made up word too!) way, for those of you that need some night time paper anaesthetic.  You can find this version underneath our FAQs.

FAQs

 

Why do you need a Privacy Notice?

A recent EU regulation (called GDPR – General Data Protection Regulation) has changed the way in which companies must deal with personal data. The changes have been made to protect individuals and we think that can only be a good thing!  Our FAQs (and the policy below it) will let you know exactly what information Noodle collects from you, why we need it and what we do with it.

 

 

What information do you need from me?

We will never ask for information from you unnecessarily. We will collect the following information from you when you register for classes with us or book a party with us:

  • Your name
  • Your address
  • Your telephone number
  • Your email address
  • Your child’s name
  • Your child’s date of birth
  • Any additional needs your child may have
  • Details of emergency contacts
  • How you heard about our classes

Is there any other information you might hold about me?

Yes, we may hold information we receive when you send us emails or text messages. We may also hold:

  • Copies of chaperone applications or certificates
  • Photographs of your child (where you have given permission for this)
  • Children’s University Records

 

 

Who is responsible for safeguarding my personal information?

Noodle Performance Arts is a Data Controller, which means that we decide how your personal information is processed.  The person responsible for Data Protection in Sheffield and at Noodle HQ is Nikki Johnson – she is our Data Protection Officer.  As Noodle Performance Arts is a franchise, each Noodle area will have it’s own Data Protection officer who is responsible for their own company.

 

What do you need my personal information for?

There are many reasons we need your personal information at Noodle. In fact, if you are not willing to share the information below with us, we will be unable to accept your child into our classes or book a party for you.  This is because much of the information is used for our day to day administration of your account and to safeguard your child.  We have detailed some of the ways we use your information below:

  • To manage your payment of our fees
  • To keep an up to date summary of your account
  • To answer your questions
  • To make our registration process fast and efficient
  • To market and promote our services effectively
  • To give you useful information – for example, we can tell you when a class is cancelled
  • To tell you about other products and services we think you may be interested in (from the Noodle group only)
  • To ensure your child is registered in the correct Noodle class
  • To make sure your child is safe and happy in our classes

We do not collect any information unnecessarily and we NEVER pass your information on to third parties for marketing purposes. We do, however, need to share some of your information with third parties in order to efficiently manage your account – and you can see these details in ‘Who do you share my information with?’ below.

 

How long do you keep my personal information for?

If you no longer attend classes with us, we will delete your personal details after 2 academic years.  This is to allow you access to your account if your child returns to classes or you register a sibling.  After this time, your account information will be retained anonymously for 7 years in order to comply with HMRC regulations. After this time, all your information will be deleted.

When you book a party with us, your information is kept on a Noodle Party Enquiry Form. This allows us to ensure everything is effectively planned for your party. We will retain your booking form for one full year after your party, in case you decide to re-book with us. If you have not re-booked with us after a year, your form will be securely destroyed.

 

Who do you share my information with?

We will share your information with other companies in the Noodle group. There are three companies in our group:

  • Noodle Performance Arts Ltd – who run our Sheffield classes
  • NPA Productions Ltd – who run our shows, parties and merchandise
  • Noodle Performance Arts Franchise UK Ltd – who run our franchise

We need to be able to share your information across all three of our companies to make sure we provide the very best in customer service. It is the same Noodle team that manage these companies.  We may also share information with our franchisees and they may share information with the Noodle group of companies. All companies are GDPR compliant and your data will be safeguarded.

Your personal information is also shared with Severn Solutions Ltd, as they maintain our website and parent portal. We have made sure that all your personal information is safe in their hands.

We may also share some personal information with:

  • The Children’s University – if your child is registered with them
  • Ticketsource  – to book you into our shows and events
  • Your local authority – if, for example, you apply for a chaperone licence
  • Your Franchise Partner – to help us manage our franchise and parent portal
  • Mailjet – to deliver marketing information to you about Noodle products and services
  • Google Drive – to manage our shows and events effectively
  • UTP – our card and online payment processor

We may also share information between Noodle franchisees. This usually happens when you live near the border of two franchise areas, or have registered for the wrong area – it allows us to correct your account behind the scenes, so that you don’t have to start all over again!

We may also share your personal information with third parties when we are legally obliged to do so.

 

What emails will you send to me?

At Noodle, we use emails and text messages to communicate important information to you. This includes telling you about changes to class times, class cancellations, your fees, etc.

We would also like to contact you from time to time about products or services we think may be of interest to you.  This will only ever be products or services offered by the Noodle Group. We will never pass your information on to third parties for marketing purposes.

In future, any marketing emails we send will be managed by Mailjet. You will have the opportunity to opt out of any future mailings with them.

What about photographs of my child?

When you register with Noodle, we will ask if you would like to give permission for your  photographs and video of your child to be taken in class and at workshops, etc, which can then be used on our website, social media and on our marketing material.  We love to share photographs and videos of your children but understand that not everyone is happy with this.  If you do not give permission for photographs to be taken of your child, we will either:

a) Not photograph them at all

b) Not use any photograph of them that shows their face

c) Anonymise them in photographs that are used (for example, by blurring out their image to that they cannot be recognised

You can withdraw your permission for photography at any time by contacting [email protected] or your Noodle area director.

You should not take any photographs of your child in class without the permission of the class teacher.

At Noodle shows and events, we will always make an announcement that photography and filming is allowed, but we will state than no images should be shared in social media without the express permission of the parent/guardian of any child appearing in the photo/video.

Can I request that all my personal information is deleted?

Under the new regulations, you have a ‘right to be forgotten’. This means that we will delete or anonymise your account upon your request. We will not do this if your child is still enrolled in classes.  This is because we need to retain the personal information we request from you in order to safeguard your child and administer your account effectively.  We will also be unable to delete your personal information if you have outstanding fees with Noodle, as we reserve the right to take civil action against anyone who has not paid fees that are owing to us.

 

Noodle Performance Arts Privacy Notice

‘Noodle Performance Arts’ is a trading name of Noodle Performance Arts Ltd,  NPA Productions Ltd and Noodle Performance Arts Franchise UK Ltd.  Within this document ‘Noodle Performance Arts’ refers to all three companies within the Noodle group.

Noodle Performance Arts understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.noodleperformancearts.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

 

“Account” means an account required to access and/or use certain areas and features of Our Site, including our Parent Portal and class booking system;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Noodle Performance Arts Ltd, a limited company registered in England under company number 07658773, whose registered address (and main trading address) is Lifestyle Centre, High Street, Beighton, Sheffield, S20 1HE;NPA Productions Ltd, a limited company registered in England under company number 10556624, whose registered address (and main trading address) is Lifestyle Centre, High Street, Beighton, Sheffield, S20 1HE; and Noodle Performance Arts Franchise UK Ltd, a limited company registered in England under company number 10023638, whose registered address (and main trading address) is Lifestyle Centre, High Street, Beighton, Sheffield, S20 1HE; and any of our franchisee companies.

 

  1. Information About Us
    • Our Site is owned by Noodle Performance Arts Ltd, a limited company registered in England under company number 07658773, whose registered address and main trading address is Lifestyle Centre, High Street, Beighton, Sheffield, S20 1HE. Our site is operated by Severn Solutions Ltd.
    • Our VAT number is 272439688.
    • Our Data Protection Officer is Nikki Johnson, and can be contacted by email at [email protected], by telephone on 07984461711, or by post at Lifestyle Centre, High Street, Beighton, Sheffield, S20 1HE.
    • This policy covers all data that is shared by a visitor with us whether directly via severnnoodle.wpengine.com or via email and may be reviewed from time to time, so please check back regularly for updates.
    • This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

 

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. Your Rights
    • As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
      • The right to be informed about Our collection and use of personal data;
      • The right of access to the personal data We hold about you (see section 12);
      • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
      • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
      • The right to restrict (i.e. prevent) the processing of your personal data;
      • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
      • The right to object to Us using your personal data for particular purposes; and
      • Rights with respect to automated decision making and profiling.
    • If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
    • For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

 

  1. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies:

  • name;
  • your child’s name
  • your child’s date of birth;
  • your address
  • contact information such as email addresses and telephone numbers;
  • any additional or health needs your child may have
  • emergency contact names and contact details
  • Details of your visits to Our Site and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
  • Information that you provide by filling in forms on Our Site, such as when you register to receive information such as a newsletter or contact us via the contact us page.
  • Information provided to us when you communicate with us for any reason.

All our online and card payments are processed by UTP and Barclaycard, both of whom are GDPR compliant. We do not store and of your your payment or card information at Noodle.

 

How Do We Use Your Data?

  • All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under GDPR at all times. For more details on security see section 7, below.
  • Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
    • Providing and managing your Account;
    • Providing and managing your access to Our Site;
    • Personalising and tailoring your experience on Our Site;
    • Supplying Our products AND/OR services to you (please note that We require your personal data in order to enter into a contract with you);
    • Personalising and tailoring Our products AND/OR services for you;
    • Replying to emails or texts from you;
    • Supplying you with emails about legitimate interests
    • To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
    • To meet our contractual commitments to you.
    • To notify you about any changes to our Website, such as improvements or service changes, that may affect our you.
    • If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
  • With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR letter with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
  • We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
    • Your personal data will be retained by Noodle Performance Arts whilst your child(ren) is/are taking classes with us and whenever fees remain outstanding on your account. Your personal details will be removed from our account within 2 academic of your written advice that your child(ren) is/are leaving our classes, providing that all outstanding fees have been paid.  Your Noodle account financial information will then by anonymised and retained for 7 years, in order to comply with HMRC rules.
    • In the event that fees remain outstanding on your account after your child(ren) has/have left our classes, your personal details will be removed from our accounts within two academic years of the account being repaid in full.
    • For Noodle parties, we will retain your personal details for one year following the completion of your party, providing all outstanding monies have been repaid. In the event that monies remain outstanding after your party, we will delete your personal information within two years of the outstanding amount being repaid.

 

  1. How and Where Do We Store Your Data?
    • We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
    • Your data will only be stored in the UK on our parent portal. Where we have shared your information with a third party, some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
    • Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
    • Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.
    • We do not accept liability caused by a franchisee’s failure to follow correct procedure in connection with data security, as they bear responsibility for all data they process.  We will, however, ensure that all our franchisees are GDPR compliant.

 

8. Do We Share Your Data?

    • In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
    • We may share your data with other companies in Our group in order to manage your account effectively. This includes Our subsidiaries AND/OR Our holding company and its subsidiaries and Noodle franchisees.
    • We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
    • We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

 

9. What Happens If Our Business Changes Hands?

  • We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
  • In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

10. How Can You Control Your Data?

  • In addition to your rights under the GDPR, set out in section 4, when OR When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by contacting us by email at [email protected] or by opting out with Mailjet.
  • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1. Your Right to Withhold Information
    • You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data. 
    • Your child will be unable to attend classes with Noodle Performance Arts if you do not consent to our use of your personal data.
  1. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at [email protected], or using the contact details below in section 14.

  1. Our Use of Cookies
    • Our Site does not use Cookies to identify a device or a person using that device.
    • Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
    • All Cookies used by and on Our Site are used in accordance with current Cookie Law.
    • All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.
    • Any advertising featured on this Website may also incorporate cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.
    • For more information on cookies you can read the guidance at All About Cookies.
    • You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
    • You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
    • It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

  1. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected], by telephone on 07984 461711, or by post at Lifestyle Centre, High Street, Beighton, Sheffield, S20 1HE. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

  1. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

16. Photography

When you register with Noodle, we will ask if you would like to give permission for your  photographs and video of your child to be taken in class and at workshops, etc, which can then be used on our website, social media and on our marketing material.  We love to share photographs and videos of your children but understand that not everyone is happy with this.  If you do not give permission for photographs to be taken of your child, we will either:

a) Not photograph them at all

b) Not use any photograph of them that shows their face

c) Anonymise them in photographs that are used (for example, by blurring out their image to that they cannot be recognised

You can withdraw your permission for photography at any time by contacting [email protected] or your Noodle area director.

You should not take any photographs of your child in class without the permission of the class teacher.

At Noodle shows and events, we will always make an announcement that photography and filming is allowed, but we will state than no images should be shared in social media without the express permission of the parent/guardian of any child appearing in the photo/video.

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